Company Policy – Personalised & In‑House Apparel

1. About This Policy

This policy explains how HOriginals operates when selling personalised and in‑house designed T‑shirts and hoodies online. It is written in line with UK consumer law and is intended to be clear and easy to understand.

2. Who This Applies To

This policy applies to all customers purchasing from HOriginals, whether buying:

Personalised/custom apparel
Apparel featuring HOriginals’ own in‑house designs

3. Our Products

3.1 Personalised Apparel

Customers can personalize T‑shirts and hoodies by submitting text, images, or designs through our website.

3.2 In‑House Designs

HOriginals also offers original designs created by us, which can be purchased on selected T‑shirts and hoodies.

4. Orders & Design Approval

Customers must check all details (design, spelling, size, colour) before placing an order.
Once an order is confirmed, it cannot be changed.
HOriginals is not responsible for mistakes approved by the customer.

5. Acceptable Content

We do not accept designs that:

Infringe copyright, trademarks, or intellectual property rights
Are offensive, hateful, discriminatory, sexual, violent, or illegal

HOriginals reserves the right to cancel or refuse any order that breaches this policy. A refund will be issued where appropriate.

6. Intellectual Property

6.1 Customer Designs

Customers confirm they have the legal right to use any content they upload.
Designs are used only to produce the ordered item.

6.2 HOriginals Designs

All in‑house designs remain the property of HOriginals.
Our designs may not be copied, resold, or used for commercial purposes without written permission.

7. Pricing & Payment

All prices are shown in GBP (£).
Payment must be made in full at checkout.
Prices include VAT where applicable, in line with UK tax law.

8. Production & Delivery

Estimated production and delivery times are shown at checkout.
Personalised items may take longer to produce.
Delivery times are estimates and may vary due to courier delays.

9. Returns & Refunds (UK Consumer Rights)

Personalised items are non‑returnable, unless faulty or not as described, in line with the Consumer Rights Act 2015.
In‑house design items may be returned within 14 days of delivery, provided they are unworn and in original condition.
Faulty or damaged items must be reported within 7 days of delivery.

10. Influencer & Promotional Use

Influencers, affiliates, or brand partners may receive HOriginals products for promotional purposes.
Any content shared must clearly disclose the partnership in line with UK Advertising Standards Authority (ASA) guidelines (e.g. #ad or #gifted).
HOriginals may repost or share influencer content for marketing purposes unless otherwise agreed.

11. Sustainability Commitment

HOriginals is committed to reducing our environmental impact by:

Using ethically sourced garments where possible
Minimising waste through made‑to‑order production
Reducing excess packaging and using recyclable materials when available

We continuously review our suppliers and processes to improve sustainability.

12. Quality & Variations

Minor differences in colour, print placement, or sizing may occur.
These variations are a normal part of garment printing and are not considered faults.

13. Privacy & Data Protection

Customer data is handled in accordance with UK GDPR and our Privacy Policy.
Uploaded designs are used only to fulfil orders and are not shared unnecessarily.

14. Changes to This Policy

HOriginals may update this policy from time to time. Any changes will apply to future orders and will be published on our website.

15. Contact Us

If you have any questions, please contact:

HOriginals
Email: support@horiginal.uk
Website: www.horiginals.uk

Last updated: [Date]

Terms & Conditions

1. Introduction

These Terms & Conditions govern the use of the HOriginals website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

HOriginals operates in accordance with UK law.

2. About Us

Business Name: HOriginals
Website: www.horiginals.uk
Email: support@horiginal.uk

3. Eligibility to Purchase

You must be at least 18 years old to place an order, or have permission from a parent or guardian.
By placing an order, you confirm that all information provided is accurate and complete.

4. Products & Services

HOriginals sells:

Personalized/custom T‑shirts and hoodies
T‑shirts and hoodies featuring original HOriginals in‑house designs

All products are subject to availability.

5. Personalised Products

Personalised products are made to order using designs, text, or images provided by the customer.
Customers are responsible for checking spelling, sizing, colours, and design details before ordering.
Once an order is placed, personalised items cannot be changed or cancelled.

6. In‑House Designs

All HOriginals designs remain our intellectual property.
Purchasing a product does not give permission to reproduce or resell the design.

7. Acceptable Use & Content

You must not submit content that:

Infringes copyright, trademarks, or intellectual property rights
Is offensive, abusive, discriminatory, sexual, violent, or illegal

We reserve the right to refuse or cancel orders that breach these rules.

8. Prices & Payment

All prices are shown in GBP (£).
Prices include VAT where applicable.
Full payment is required at checkout.

We reserve the right to change prices at any time, but changes will not affect confirmed orders.

9. Production & Delivery

Production and delivery times are estimates provided at checkout.
Delays may occur due to high demand or courier issues.
HOriginals is not responsible for delays outside our control.

10. Returns & Refunds

This section follows the Consumer Rights Act 2015.

Personalised items are non‑returnable unless faulty or not as described.
Non‑personalised (in‑house design) items may be returned within 14 days of delivery if unworn and in original condition.
Faulty or damaged items must be reported within 7 days of delivery.

Refunds will be issued using the original payment method.

11. Influencer & Promotional Content

Influencers or affiliates working with HOriginals must follow UK ASA advertising rules.
Sponsored or gifted items must be clearly disclosed (e.g. #ad or #gifted).
HOriginals may share influencer content for marketing purposes unless otherwise agreed in writing.

12. Sustainability

HOriginals aims to operate responsibly by:

Using ethically sourced garments where possible
Producing items to order to reduce waste
Minimising and recycling packaging where available

13. Limitation of Liability

HOriginals is not liable for:

Minor colour, sizing, or print variations
Delays caused by couriers or circumstances beyond our control

Nothing in these Terms limits your statutory rights under UK law.

14. Privacy

Your personal data is handled in accordance with UK GDPR and our Privacy Policy.

15. Changes to These Terms

We may update these Terms & Conditions at any time. Any changes will apply to future orders and will be published on our website.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

17. Contact Us

If you have any questions, please contact:

HOriginals
Email: support@horiginal.uk
Website: www.horiginals.uk

Last updated: [Date]